CANCELLATION + WAITLIST POLICIES

cancelling/changing a class

exhale pilates requires a 24 hour notice for all cancellation and schedule changes. if registered for a group class, always cancel through the app. For private sessions/appointments, email the studio at hello@exhalepilates.ca.

waitlist

in the event a group class is full, the app will offer you to “join waitlist”. it is the client’s responsibility to manage their own bookings, including waitlists.

you can get off a waitlist up to one (1) hour before the start of the class. The most up-to-date and accurate way to see the status of your class is by checking and refreshing the app. if you have notifications turned off in your mind body account, you will not be notified (via email) of your waitlist status, so you will need to check manually.

LATE CANCEl/NO SHOW PENALTY

If a class or appointment is cancelled within the 24 hour period, the class pass is FORFEITED. If the client is an unlimited member, the late cancel fee is $25 per late cancel. ($15 for apprenticeship classes).

all late cancels and no show fees are processed once per week (typically on mondays). This means that the late cancel charge may not be the same day as the late cancel of the class.

the late cancel fee applies to cancellations inside the 24 hour window, as well as a “no show” /when a client does not show up for the class.

Sudden illness

please do not come to class if you are sick. if you are booked for a class and become ill within the 24 hours leading up to the class, cancel yourself from the class via your app immediately. This will allow the next person on the waitlist to be added to the class right away.

then send the studio an email with the details/reason for your cancellation. we ask that you cancel classes for the next 3 days. we will be able to waive the late cancel fee for illness, however we cannot waive the fee for multiple bookings in one week if a client is sick. It is best to cancel future bookings and re-book when feeling better again to avoid late cancel/no show penalties.

thank you for your COOPERATION and understanding.